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FREQUENTLY ASKED QUESTIONS

Set out below are straight forward answers to frequently asked questions. If you have a question not listed here or within our help or policies section, please contact us and we'll do our best to answer it.

Delivery times are illustrated next to each product and are based on normal working days Mon-Fri. The majority of large items will be delivered between the hours of 8am-6pm Mon –Fri.

For Highland, Islands and remote area deliveries, please give us a call and we can advice it there are additional delivery charges.  If you order on line we will contact you if additional costs apply.  

On certain products we can offer special or timed delivery at an additional cost.

Tips For Large Item Deliveries.

Please ensure that a large wagon can gain access to your premises
Please ensure that the equipment will actual fit into your premises, you will be amazed about the number of deliveries that have to be aborted because the item will not go in the premises.
On the day of delivery please make sure somebody is available to take delivery.
Delivery of large items is normally to kerbside, however if you have purchased an item with delivery into the premises this is made to clear level, ground floor access only

Aborted delivery charges can be costly on large items and we don’t won’t any of our customers to be disappointed.

On receipt of your delivery, please inspect the equipment for any damages. If there are any damages then please sign the delivery note as damaged and give us a call straight away. Please also follow up your call in writing.

We want to be upfront with the delivery terms of retail and commercial products, so we have compiled this information to help and assist. If you need any clarification about the delivery options then please do not hesitate in contact us.

Shop-Equip ONLY sells brand new fully guaranteed equipment. Buying second hand equipment is a bit like buying a second hand car. You pay your money and take your chances! We believe that with our discounted prices on all new equipment, second hand is a poor bet.
'B' Grade refrigeration appears in the marketplace from time to time at reduced prices. Buying online at shop-equip.com you will only be supplied brand new 'A' grade refrigeration which is fully guaranteed by the manufacturer. If you are interested in 'B' Grade refrigeration, then please contact our call centre on 01623 741 550 for the latest offers.

There are a wide range of warranty options available especially on commercial refrigeration.  For you convenience we illustrate the level of warranty next to each product.  On certain products we can offer an upgrade level of warranty at very competative prices and they are certainly worth considering at the time of purchase.

Parts Only Warranty - A lot of commercial refrigeration equiptment is supplied with a parts only warranty which we strongly advise of upgrading to Parts and Labour. If your equipment fails under a parts only warranty you will have to call a refrigeration engineer to visit your site and advise you of the parts required.  If you provide us with a engineers report with information of the parts required, we will then arrange for the parts to be despatched from the manufacturer or their distributor.  You will then need to arrange for the service engineer to revist to fit the part.  As you can appreciate this can take sometime and your equipment maybe out of action during this period.  You also have to consider the cost of two engineer visits.

Parts and Labour Warranty - With a parts and labour warranty all you need to do is give us a call and we will liase with the manufacturer or their distributor and organise an engineer visit to fix your equipment.  Different levels of parts and labour warranty are available, so its worth looking at a number of products to see which offers the best value for money.  Unlike other online suppliers we will always liase with the manufacturer / distributor for you, to ensure a speedy resolution.

Please note:- In the event that a repair is required which is not deemed to be manufacturers fault  I.e bad maintenance, wrongly sited etc then all costs will be be charged to the customer.



 

The easiest and most common way to pay is by using a credit, debit or connect card when you order either over the phone or from this site.
It's fast and your transaction is fully protected.

Alternatively you can pay by sending a cheque with your order or BACS transfer. Shop-Equip can also offer leasing finance to help spread the cost. Please contact our call centre on 01623 741 550 for further details.


If you are looking for an alternative way to pay Shop-Equip can offer leasing as an effective and tax efficient way to pay.
The transaction needs to be over £800 (either one large item or several smaller ones). You pay small monthly payments over a fixed term by standing order.
Please contact our call centre on 01623 741 550 for further details.

It is not always possible to show every item available within our range. If you have a particular requirement and need further guidance please contact our call centre on 01623 741 550 and we'll try our best to help.
At Shop-Equip we are constantly looking at different manufacturers products and considering them for inclusion in our range. We may not always offer the cheapest available but by choosing Shop-Equip as your equipment supplier you can be sure that you are getting the best value for money.
As a commercial supplier of retail and catering equipment the equipment and services we supply are strictly on business to business (B2B) terms and conditions. By purchasing from us either by telephone or online you agree to business to business terms and conditions. A full copy of our terms are available on request. We do not supply goods on approval or on a trial basis and any goods returned will levy a restocking fee.